Privacy Policy

MG Health Privacy Policy 

(November 2019)

  1. Introduction:

MG Health Ltd, its subsidiaries and affiliates (‘MG Health’) respect the privacy of each User of its website and take the protection of the personal information of each User very seriously. MG Health has established this privacy policy to provide detail to all Users on the collection, use and disclosure of all Data and Personal Information. 

  1. Definitions and Interpretation

“Data” means any data (including Personal Information) provided to MG Health by a User.

“Personal Information” means any Data or Information about an identifiable User, said information including information collected automatically when a user visits the Website, the information collected on registration, submission, and information provided voluntarily. Personal informationmay include but not limited to an identification number, a password, contact information, address information, financial information.

Personal information excludes: 

(1) information that has been made anonymous so that it does not identify a specific person; 

(2) permanently de-identified information that does not relate or cannot be traced back to a User, specifically; 

  • non-personal statistical information collected and compiled by MG health; and 
  • information that a User has provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board, and therefore, has been made a part of the public domain

“User” means:

(1) a visitor to the MG Health website; or 

(2) a customer who has requested the Products which MG Health provides. 

“Website” means the MG Health website, namely

  1. Collection and Use

When a User visits the website, a User is not anonymous to MG Health and the Data of the User may be collected by MG Health.  To assist in combatting of online fraud, MG Health  may also record the IP address of a User when adding Data.

Information is automatically received and recorded by MG Health  on MG Health’s server logs from the browser of a User, including an IP address, cookie information, and the like.  MG Health has no control over third party websites visited by the User prior / subsequent to visiting MG Health’s website. 

Personal Information of the User may be  collected and processed for the following purposes: 

  • Product purposes – such as requests for and providing any required products and / or related services; 
  • marketing purposes – such as pursuing lawful related marketing activities; 
  • business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and 
  • legal purposes – such as handling claims, complying with regulations, or pursuing good governance.

MG Health may use User usage information for the purposes described above and to: 

  • remember User information so that you will not have to re-enter it during a User’s visit or the next time it accesses the website; 
  • monitor website usage metrics such as total number of visitors and pages accessed; and 
  • track User entries, submissions, and status in any promotions or other activities in connection with a User’s usage of the website.

A User may amend it’s Personal Information at any required time and the Personal Information of a third party user may be sent to MG Health by a User, where the permission of the third party has been obtained. 

Users may also provide additional information to MG Health on a voluntary basis (optional information) which includes information on content or products for upload or download from the Website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional products / services, or otherwise use the optional features and functionality of the MG Health website. 

In the instance of telephone calls made by Users to MG Health, the calls will be recorded unless the User specifically requested not to do so.

  1. Accurate and up to date information

MG Health will attempt to keep the Personal Information it collects as accurate, complete and up to date as is necessary for the purposes defined in this policy and Users may be requested to update their Personal Information on the Website. In order to safeguard a User’s Personal Information,  MG Health requests verification of a User’s identity before granting access to a User’s account or making any corrections to personal information. 

  1. Use

MG Health  may send administrative messages, email updates and the like to a User regarding the Website.  User Personal Information may also be used to improve the Website and for MG Health to fulfil it’s obligations to the User.  

All Users shall be over the age of 18 years old and MG Health shall not be held liable for any person under the age of 18 years old accessing the website.

  1. Authorised Disclosure and sharing of Personal Information

MG Health may share your personal information with: 

  • other divisions or MG Health companies within the MG Health group of companies so as to provide joint content and product / services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about MG Health products, services, and communications; 
  • an affiliate, in which case MG Health will seek to require the affiliates to honour this privacy policy; 
  • MG Health services providers under contract who help provide certain services which require the use of User Personal Information under strict control; 
  • credit bureaus to report account information, as permitted by law; 
  • other third parties who provide us with relevant services where appropriate, specifically including by not limited to security and law enforcement entities for the purposes of prevention, detection investigation or proof of offences.
  • Regulators who require disclosure of User Personal Information as required by law or governmental audit;
  • Employees of MG Health which require Personal Information too conduct their respective jobs which may include management, human resources, accounting, audit, compliance, information technology, or other personnel; or
  • Information which is required by (1) a subpoena or court order; (2) to comply with any law; and or (3) to protect the safety of any individual or the general public.
  1. Acceptance of the Privacy Policy

When a user accesses the MG Health website it has deemed to have read, understood, accepted and agreed to be bound by all of the terms of this Privacy Policy. 

  1. Changes

MG Health may change the terms of this policy at any time by updating the website. Any party accessing the website shall be notified of any changes to the Policy by placing a notice in a prominent place on the website. 

In the case where a User does not agree with the changes, the User must stop using the Website. If a User continues to use the Website following notification of a change to the terms, the changed terms will apply to the User and the User would have deemed to have accepted the updated terms. 

  1. Cookies

Cookies may be placed on a Users device when the User visits MG Health’s website. These files contain a personal identifier allowing us to associate a User’s Personal Information with a certain device. Cookies serve a number of useful purposes for a User, including: 

  • granting a User access to age restricted content; 
  • tailoring MG Health’s website’s functionality to a User personally by letting MG Health remember a User’s preferences; 
  • improving how the MG Health website performs; 
  • allowing third parties to provide services to MG Health website; and 
  • helping MG Health deliver targeted advertising where appropriate in compliance with applicable laws. 

Cookies can be deleted manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of the MG Health website, where cookies are necessary. 

Third party cookies:

Some of MG Health’s business partners use their own cookies or widgets on our website. MG Health have no access to or control over them. Information collected by any of those cookies or widgets is governed by the privacy policy of the company that created it, and not by MG Health.

The MG Health website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow MG Health to monitor and / or count page views and to access cookies. MG Health merely utilises information collected by Web Beacons to compile anonymous information about it’s website. 

  1. Change of ownership:

If MG Health undergoes a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, it may assign its rights to the personal information of the Users to a successor, purchaser, or separate entity. 

The change of ownership will be disclosed to Users at the transfer on the website. If concerned about Personal Information transferred to a new owner, a User may request MG Health to delete the User’s personal information. 

  1. Confidentiality and security

MG Health takes client confidentiality very seriously and all User Personal Information on the MG Health website is considered confidential and MG health will do all that is necessary to maintain the secrecy thereof.

MG Health shall always do its best to comply with applicable data protection laws and host its Website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. 

MG Health will never make Personal Information available except when and only when it is required by law and / or authorised by the User and MG Health will never sell or trade any User Personal Information.

MG Health may disclose Personal Information if said disclosure is required by law or if required for the safety of any individual or the general public, and / or disclosure the Personal Information to an independent arbitrator who is registered with the Foundation of Arbitration Southern Africa (AFSA) should a dispute be unresolved and the matter be agreed to be referred for arbitration. 

MG Health  may disclose aggregate statistics (information about the customer population in general terms) about the Data to advertisers or business partners.

  1. Retention of Personal Information

MG Health will retain a User’s Personal Information at its discretion and shall, for as long as it is necessary, utilise the Personal Information to fulfil the purposes explicitly set out in this policy, unless: 

  • retention of the record is required or authorised by law; or 
  • the User has consented to the retention of the record. 

During the period of retention, MG Health will continue to maintain the secrecy and confidentiality of a User’s Personal Information and will not share or sell same. 

  1. Unauthorised Use of MG Health Information Systems:

Any unauthorised use of MG Health’s information systems is a violation of the Terms and applicable laws, and such violations are subject to relevant to civil and criminal penalties.

MG Health shall monitor, read, stop / intercept, block, filter, delete, and disclose any communication over its information system.

  1. Limitation:

MG Health is not responsible for and gives no warranties, nor makes any representations in respect of the privacy policies or practices of linked or any third party web sites.

  1. Cross-border transfer of Personal Information

MG Health may transmit or transfer Personal Information outside the resident jurisdiction of the User and therefore, it may be required that Personal Information be stored on servers located in another country where laws protecting Personal Information may be different to the jurisdiction where the User resides.  

Personal Information may be processed by MG Health in the Country where it was collected.

  1. Enquiries

If anyone has any questions or concerns arising from this Privacy Policy or the way in which MG Health handles Personal Information, please contact MG Health at: 


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